Sunday, March 22, 2020

Managing high performance organizations

Introduction High Performance organizations (HIPOs) are usually characterized by a high performing workplace, which is established as a result of reinforcing the organization’s vision, mission, values, goals and objectives through an engagement of the employees.Advertising We will write a custom essay sample on Managing high performance organizations specifically for you for only $16.05 $11/page Learn More Basically, a High Performance Organization embarks on strategies that are aimed at maximizing the best of the human resources found within the organization through the use of recruitment, retaining of employees and talent and performance management (Alkhafaji 2003). The underlying framework of a High Performance Organization is to align the human resource and capital towards the achievement of the organizational mission and values. This implies that HIPOs rely on integration of Human Resource practices with aspect of talent management, with the main objective of exploiting talent Return on Investment and enhance the success of the organization. Some of the core dynamics of HIPOs include information sharing, shared power and high employee i9nvolvement, compelling vision, ongoing learning, customer focus and energizing systems and structures (Arredondo 1996). This paper discusses roles and practices of HIPOs and the aspect of energizing systems and structures and it is effective in the context if Qantas Airways, which is one of the oldest airlines that has been under continuous operation. The paper lays more emphasis on supporting employee, process and structure and developing programs and function. In addition, the paper also outlines the Human Resource as a supporting system and process executive such as conducting an evaluation process for leadership, organizational learning and employee engagement. The Energizing systems and structures, processes and practices that are deployed High Performance Organizations are usually used in a such a manner that they facilitates the realization of the organization’s vision, goals and objectives and the directions of the organization’s strategic plan. This helps in making it easy for individuals within an organization to undertake their tasks effectively and efficiently (Blanchard 2009). In addition, the energizing systems and structures offer a framework through which the organization can deploy in order to address the barriers and opportunities in a timely fashion. In order to determine if organizational structures and systems are energizing, it is vital to ascertain whether the deployed structures and systems help individuals in an organization to complete their tasks with ease or whether they increase the difficulty of task completion, thereby reducing organizational efficiency and effectiveness (Blanchard 2009).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More An organization that aims at becoming High Performing should focus on supporting employees in order to enhance the production of sustainable results. This implies that people within the organization are perceived as assets of ultimate significance. The high performing organization does not embark on the philosophical approach whereby people in the organization are viewed as potential liabilities (Chartered Institute of Personal Development 2006). Therefore, a high performing organization should embark on finding its employees happier and are more successful and productive when undertaking their duties at the organization. Energizing systems and structures are important in the context of Qantas Airways because the offer the required tools for employee empowerment, which in turn results to valuable contributions that are necessary for the success of the organization (Drucker 2007). In addition, energizing systems and structures facilitate the creation of a workplace environmen t that is characterized by respect and diversity. With this respect, diversity is viewed as asset and a tool for enhancing innovativeness, creativeness and value addition. It is a moral and social responsibility of organizations and business enterprises to embrace diversity within their organizational workforce. Ignoring diversity can impose significant effects on the business performance of an organization, and can additionally impose huge costs regarding the damaged business reputation and compensation payments. Diversity can generally be described as valuing every organizational member as an individual (Goldsmith Hu-Chan 2003). With this respect, managing diversity is core to the effective management of people within an organization, and it is usually relevant to the all the business processes and functions. The significant challenge when managing diversity is to establish an organizational culture that meets the values of every organizational member, which is needed to foster e mployee productivity. Research studies report that organizations are faced with difficulties during workforce recruitment, as a result, business enterprises and organizations that do not emphasize on managing diversity are gradually risking in the increasing competition for available talent across diverse cultures. In the present business environment that is competitive, it is imperative that business enterprises explore all the potential sources that can be used to create a competitive advantage. The implication of this is that employers must have an in depth understanding of the aspect of diversity and its relationship with business performance, this offers a framework through which business enterprises can compete productively (Bolman Deal 2008).Advertising We will write a custom essay sample on Managing high performance organizations specifically for you for only $16.05 $11/page Learn More The roles and practices High Performing Organizations are c entered towards enhancing the efficiency of their human capital. This primarily entails focusing on five roles and practices of HIPOs including strategy, leadership, talent, culture and market. Strategy involves the alignment of organization’s human resource with the business strategies, implying that each employee in the organization focus on the achievement of the same goals. Leadership involves communication of the performance expectations, development and promotion of the right human capital and informing organizational members the significance of their attitudes towards the success of the organization. With regard to talent, the organization’s HR strategy must be established in accordance with the business model with the main objective of ensuring that the selected human capital can facilitate the realization of the business value (Bolman and Deal, 2008). It is also imperative that the organizational culture at all organizational levels should be subject to alignm ent; this implies that the departmental leaders have to show the commitment required towards the development of aligned organizational culture. Market involves the employees having an understanding of the significance of customers, and how their jobs influence the success of the business (Blanchard 2009). The HR also has a significant role as a supporting system and process executive through avenues such as evaluation processes for leadership, organizational learning and employee engagement. The HR should focus on mobilizing teams within the organization, with the main objective of fostering cohesiveness. This can be achieved through the creation of a workplace environment that facilitates collaboration and teamwork together with a flat hierarchy organizational culture. This implies that employees have their say in the organizational operations (Chartered Institute of Personal Development 2006). The benefit of such an organizational structure in the context of Qantas Airways is maxi mizing the available resources in an organization through empowering individuals and providing them with opportunities to exercise leadership in their various fields of skill. The need for collective leadership is due to the increasing complexity in the dynamic of organizational activities; which become overwhelming for one individual to manage an organization (Blanchard 2009). The HR also has a significant role in people development and the retention of expertise in the organization. It is a challenge to retain people especially in organizations that do not show any progress.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Retention of high-impact performers is always constrained by a number of recognized trends including: the declined status of working for a large company, the repeated lack of association connecting pay and contribution, the increasing influence that technical experts have and the reduced number of titles due to restructuring of companies (Blanchard 2009). The leaders therefore must gain knowledge of how to manage human resources with the same skills they apply to manage financial resources. Some of the ways of retaining employees in an organization include showing them respect and dignity, creating a thriving environment, providing sufficient training to the employees, being a coach and appealing to the employees and rewarding and organizing employees’ achievements (Blanchard 2009). Conclusion An organization that is High Performing has the potential of remaining competitive through attaining a balance between meeting the requirements of inside and outside stakeholders. With the ever increasing evolution of organizational theories, the HIPOs model is one of the frameworks that organizations such as the Qantas Airways have to adopt in order to be successful in the present business context. References Alkhafaji, A 2003, Strategic management: formulation, implementation, and control in a dynamic environment, Routledge, London. Arredondo, P 1996, Successful diversity management initiatives: a blueprint for planning and implementation, Sage, London. Blanchard, K 2009, Leading at a Higher Level: Balanchard on leadership and creating high performing organizations, FT Press, New York. Bolman, L Deal, T 2008, Reframing organizations: Artistry, choice, and leadership, Jossey-Bass Publishers, San Francisco, CA. Chartered Institute of Personal Development 2006, ‘Diversity in Business: How Much progress have employers made?’, Diversity in Business, pp. 3-15. Drucker, F 2007, Management challenges for the 21st century, Butterworth-Heinemann, New York. G oldsmith, M Hu-Chan, M 2003, Global leadership: the next generation, Pearson education Inc Prentice hall., New York. This essay on Managing high performance organizations was written and submitted by user Samiyah Suarez to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Thursday, March 5, 2020

Animal Farm by George Orwell

Animal Farm by George Orwell It was good, it was bad ; it was a dream, it was a nightmare; It was justice , it was injustice. When white becomes dark , pens try to enlighten the way for those who are strays. Orwell's pen was one of those pens. His masterpiece Animal Farm revealed the truth for the simple people who sacrificed every thing for nothing.In Animal Farm, George Orwell uses farm animals to portray people of power and the common people during the Russian Revolution. The novel starts off with the Major explaining to all the animals in the farm how they are being treated wrongly and how they can over throw their owner, Mr. Jones. They finally gang up on their owner and he leaves the farm. Then they start their own farm with their own rules and commandments. Originally the two people in charge of the Animal Farm, are Napoleon and Snowball.Government spendingOld Major is a character in the book that leads the entire crew of animals; he is the ruler in society. Boxer is a cart-pulling horse that represents t he common person in real life. Benjamin, the donkey, is the critic in society. Napoleon is the challenger in society; he is the prodessor to his ruler. Snowball is the follower of the follower in society. He does not have a mind of his own; he is a second follower.All and all, the book was unrealistic, extremely static, not prone to a suspense factor, and plain boring. It was poorly written, and for those who do not understand that...

Tuesday, February 18, 2020

A Linear Programming Math Problem Example | Topics and Well Written Essays - 1000 words

A Linear Programming - Math Problem Example In mathematics, linear programming (LP) problems involve the optimization of a linear objective function (i.e., maximize profit or minimize cost) subject to linear equality and inequality contraints. {"Linear Programming." Wikipedia: The Free Encyclopedia}. Since the problem involves a production and distribution system, use of the Transportation Method in Linear Programming is the best way to solve this. {Heizer, Jay and Render, Render. "Production and Operations Management". pp. 373-399}. A dummy destination is required since the production capacity is greater than the demand. {Heizer, Jay and Render, Render. "Production and Operations Management". p381} .. FromTo Ashmum Branford Crackers Cookies Chips Crackers Cookies Chips Milford 20 50 30 Guilford 30 25 20 This recommendation will enable the company to minimize total operating cost at US$ 3,195,000 per month whilst efficiently supplying the requirement of each outlet. List of Cited Works {Heizer, Jay and Render, Render. "Production and Operations Management".4th Edition.p.240} {Heizer, Jay and Render, Render. "Production and Operations Management".4th Edition. Chapter 9. pp. 373-399} {Heizer, Jay and Render, Render. "Production and Operations Management".4th Edition. Chapter 9. p381} {"Linear Programming." Wikipedia: The Free Encyclopedia}.

Monday, February 3, 2020

Last 2 religion journal Essay Example | Topics and Well Written Essays - 1000 words

Last 2 religion journal - Essay Example In the former, spiritual experiences are taken to be the result of the processes of matter. In pantheistic theology, both nature and mind (spirit) are considered to be manifestations of some divine principle, which pervades all nature but is ultimately not different from it. The view that nature depends on God can be either theistic or deistic. For me, both of these trends have one thing in common: They assume that nature is ordered and that the human mind is capable of tracing out that order. One could, therefore, try to unfold on an analytical basis the respective impacts of those various religious ideologies on the scientific enterprise. However, such an approach would, at almost every step, imply historical considerations about science, and all the more so as science has only gradually revealed itself as a strictly quantitative study of things in motion. It may, therefore, seem more logical to specify, from the start, those impacts in their historical context, because pantheism, theism, deism, and materialism represent also a historical sequence (Byrne 54). This opinion holds true in respect both to the formulation of a major scientific theory and to its subsequent interpretation. Hence, the relation of deism to science is a matter that is essentially different in its status before and after Newtons Principia. Before the appearance of that work, which preceded the robust emergence of deism in the Western world, pantheism and deism could play their respectively inhibitory and creative roles in science (Byrne 59). After the Principia, exact science had a broadly articulated mathematical, or quantitative, structure that safely operated within its own set of methodical canons and retained a very large measure of independence from participating scientists religious or antireligious motivations. And, as is well known, this distinction led to the deism, which

Sunday, January 26, 2020

Changes And Trends Of The Hospitality Industry

Changes And Trends Of The Hospitality Industry In the last few decades, the hospitality industry has gone through many changes. According to Go and Pine, (1995) and Guerrier et al. (1998), changes in the industry are mainly due to the globalization, the changes are mainly due to globalization. Supported by Barrows C.W and Power T. (2009) globalization, in a sense has become old news but with the falling of trade barriers brought on by the North American Free Trade Agreement and the European Community has made borders seem nonexistent. With North America and European countries having a major trading role with other countries, the ease of financial transaction and information is an important step in the restructuring of the hospitality industry. Besides globalization, the growth of multiple ownership of hotels and stronger hotel brandings in the late 90s and early 20s has affected the hospitality industry, especially in organizational structure. (Go and Pine, 1995 Guerrier et al, 1998) Moreover, in this day and time, while those changes are still relevant, there are many other factors that contribute to the ever-changing nature of the hospitality industry. World changing incidents such as the tragic terrorist events in North America, Madrid, London and Bali, the severe acute respiratory syndrome (SARS), hurricane Katrina, the economy downturn, the A (H1N1) influenza pandemic and political tensions of the past decade will have a lasting effect on how the hospitality industry will operate. While there are challenging issues in the past, never has the industry have to face with so many issues at one time. However, in the face of these challenges, the hospitality industry is set to beat expectations on economic recovery with Global Travel Tourism Economy real GDP growth is expected to rise by 2% this year beating the estimate of 0.5%, and thus creating an extra 946,000 job worldwide. (WTTC, 2010) High profile hospitality institutions have gotten together and hosted pa nel discussions and studies on the effects of these tragic incidents on the industry particularly on the terrorist incident of September 11, 2001. Both short term and long term effects are seen on the hospitality industries. These studies have identified different effects ranging from people not travelling for any reason to travelling for important needs and finally to somewhat normal travel patterns of the past. Surely but slowly the patterns will reach normal levels but the question here is when. Trends of the hospitality industry These days as more and more people travel the world be it for pleasure or business, they want somewhere as close to home to feel comfortable. However, there are other people who want otherwise, something different rather than having the same feeling at home, they want a different experience of living style which they can only dream off. (Weissinger, 2000) Therefore, there are many diverse types of hotels that sit under the umbrella definition of hotels. On that note, the front office department is often considered the nerve centre of a hotel and is unchanged in terms of roles to be played. (Bardi, J.A., 2007) According to Vallen and Vallen (2004) front office is defined in terms of role as the first and main contact point between a guest and an operating hotel. Generally the front office activities can include all functions that center around the reception desk and its allied areas. This can be simplified from greeting guests, providing of information, checking in and out, till the m oment they leave the property. Roldan (2004) states that the key to success of a hotel business starts off with the first contact between the guest and the hotel personnel. Being the first contact point, the front office staffs first impression upon a hotel guest is vital; the way they are received and treated can mean repeated patronage in the future. The future professionals of the industry have to analyze who their customers are and what they want. In todays day and age, Bardi J.A., (2010) and Barrows C.W., and Power T., (2009) supports Go and Pine, (1995) and Guerrier et al., (1998) in its changes of factors in the industry and moreover identifies additional aspects such as the different trends of customers that foster growth in the industry, the author says that, the trend towards the increase in leisure time and working less years is one reason behind the growth. The second factor would be the pleasure concept of consumers that was brought forth Barrows C.W., and Power T.,(2009) reinforced by Bardi, J.A.,(2010) stating that the work ethic of the eighteenth and nineteenth centuries have greatly influenced the way Americans play, as recreation and leisure was were considered privileges. With that in mind, in the world today, as the current trend for discretionary income in the emergence of two-way income and family planning is booming, the hospitality industry is changing. Problem Statement The hospitality and tourism industry is an ever-changing industry with new technological advances and trends that comes in waves and then disperses. Hotels being a part of the industry have to adapt and change as well. The hotel front office is one area that has to constantly reorganize with the changes in the industry. In regards to the fluctuating environment of the industry, the industry is still making a comeback, stronger each year. Both the demand and supply for workers are present at state; however, the qualities of these workers are still in question. The high labour turnover experienced in the hospitality industry is common in this day and time and can be due to many factors such as long working hours, low pay, the wide array of job opportunities and many more. In the hospitality industry, especially in the hotel sectors, service is the key to retaining customers (Maxwell, Watson and Quail, 2004) and is what separates competition these hotels from one another. Therefore, it is not a problem to be taken lightly and this study aims to take a look at the people of the workforce itself. Research Questions What are the key skills and attributes needed to be effective in the front office department? Does graduating with a high school certificate, diploma or degree in hotel management make a difference in terms of performing? What are the future prospects of front office employees? What are the intentions of front office employees? What are the natures of front office work? How do the industry players retain its employees? Research Objectives To investigate and analyze the key skills and attributes to be effective in the front office department. To look into the subject of obtaining a high school certificate, diploma or degree in hotel management; does it make a difference? To further gain insight on the future prospects of front office employees. To investigate the intentions of front office employees and what they want. To investigate further the scope of front office work. A research into the whys of employee turnover reasons. With the informed data gathered upon answering said questions on top, the enablement of the hospitality industry players to estimate Hypothesis Human Capital > Internationalization Human capital positively affects the internationalization of an enterprise. Human Capital > Service Innovation Human capital positively affects the innovation of service employees in regards to their work. Internationalization > Performance Internationalization affects the performance of a firm whether it is financially or through guess satisfaction level. Service Innovation > Performance The innovation of the workforce leads to better performance and guest satisfaction. Theoretical / Conceptual Framework The original Degree of Internationalization Entrepreneurial Orientation Performance Service Innovation Human Capital The original framework was built for professional service firms especially small and medium enterprises (SME) (Radulovich, 2008). It was constructed to relate a service firms entrepreneurial orientation, human capital, the firms degree of internationalization, service innovation, and performance. This framework was constructed upon thoroughly examining in the aforementioned areas above. Adapted Framework Degree of Internationalization Human Capital Performance Service Innovation Skills and training (Human Capital) > Internationalization and Service Innovation > Effective workforce > Guest Satisfaction and Performance This framework has been adapted and changed accordingly to fit into the hospitality industrys index. The core conceptual framework is unchanged with the exception of excluding the Entrepreneurial Orientation aspect which is highly unlikely to affect the core concept and theory that is to be explained. As changes are made, Human Capital will now be the core driving force. Hypothesis Related to Human Capital and Degree of Internationalization In a study done by (Hitt, et al, 2006) concludes that human capital is a primary resource contributor to professional service international expansion. The theory here is that a firms degree of internationalization is closely related to the human capital of the organization. Key factors identified as contributing factors are knowledge (Autio Sapienza Almeida, 2000) and also top management characteristics (Bloodgood, Sapienza Almeida, 1996). This study also identified that the characteristics and experience of the top management team relates positively to the internationalization of an organization. Another more recent study also proves that there is empirical study which shows support for human capital resources as influencing degree of internationalization. (Hitt, Bierman, Uhlenbruck, Shimizu, 2006) Therefore it can be concluded that there is positive influence of human capital professional service towards the internationalization. Hypothesis Related to Human Capital and Service Innovation Human resources can be defined as interpersonal and business skills and is proven that there is a positive effect on a firms innovation strategies. In a study done in the US, human capital at both the individual and firm level is identified as a positive effect on service innovations (Zhou, 2007). Shane (2000) also recorded that prior knowledge affects an individual ability to perceive new opportunities and to contribute innovative solutions. To support this theory, an in-depth study was done with 8 firms conducting a study on examining innovation and opportunity recognition and is reported that prior experience affected their ability to perceive opportunities and innovate. (Edelman, Brush, Manolova, 2005). Furthermore, the prior knowledge and specialized knowledge of the internal human resources are significant contributors to the innovation of work speed and competition level as recorded in Taiwanese high-tech ventures. (Wu, Wang, Chen, Pan, 2008) Hypothesis Related to Degree of Internationalization and Performance Studies relating the degree of internationalization and performance are not new and there is empirical evidence to support this theory which positively affects a firms performance (Bloodgood, Sapienza, Almeida, 1996; Delios Beamish, 1999; Grant 1987; Hitt, Hoskisson, Kim, 1997). Studies also show that as a new venture firm gets into the international markets earlier gains better advantages over their competitors and improved performance. (Brock, Yaffe, Dembovsky, 2006). In the view of hospitality terms, a brand name can be created upon trust and loyalty which is an important factor for continuous visits. Hypothesis Related to Service Innovation and Performance Service innovation on service performance has been theoretically and empirically confirmed with studies done in recent years. It is confirmed that in differing context of globalization that innovation still improves performance of a firm. Zhou, Yin and Tse (2005) have documented this relationship in their study done in the emerging market of China. As China is a transitioning and developing market, it is only comparable to the market of Malaysia. The comparison of the effects of China to the economy of Hong Kong found that innovation plays a major role in both these markets. (Luk, Yau, Sin, Tse, Chow, Lee, 2008) Scope / Limitations Scope: In this study, the author has chosen to conduct the research in all 5 star hotels in the area of the city of Kuala Lumpur. This scope will help dictate and represent city hotels in Malaysia as it is busiest all year round, and the job scopes of the hotels are wide enough to obtain data. On a deeper level, a survey will be conducted to all front office staff (e.g. Front office attendant, bellboy, front office accountant, etc) in order to obtain information. Limitations: As for limitations, time restraints and resource limitations would be the biggest factor. As the author would only have approximately 6 months to collect and analyze the data, the depth of the research may not be too detailed. Besides that, there will be a limit to research options available to the author due to insufficient knowledge on research ways and as this will be the first research paper done by the author. Notwithstanding, being a student, there will be limitations in terms of access to data because of monetary issues and outlets to gain information in the industry. Significance of Study This research paper intends to analyze the different behavioural needs and wants of the front office workforce. By gathering the work backgrounds, studying the motivation factors and the intentions of this group, a better and effective workforce can be established to be in line with the transitioning aspect of the industry. Ongoing research is a must in this area because of the ever-changing prospects of the Hospitality and Tourism Industry, especially the front office department. Key skills and attributes are to be identified as a benchmark for structure when hiring by the Human Resource department. This paper would be a guideline for the hotel industry players to attain information on the behaviour of front office staff and their intentions for the future. Employing and constantly motivating a workforce is one of the hardest things to keep up in any industry. Without proper information on the behaviour and the intentions of the workforce, being in a labour intensive workforce and s ervice oriented industry, there surely will be a loss in terms of customer satisfaction and the profits of a hotel and this is unacceptable. Chapter 2 Literature Review Hospitality Skills and Nature of Hotel Front Office Work Jobs commonly retain a low-skill character, especially in the fastest-growing sectors Bradley et al (2002) (p.129) The hospitality sector is growing with a tremendous rate, especially in East Asia and the Pacific, Asia, the Middle East and Africa. These areas are forecasted to show a rate of 5% growth each year and 4.1% in Europe and Americas. (WTO, 2010) There has been long standing debate over the skills and nature of the front office work. It is widely characterised in both academic and popular press as a low-skilled job dominated by low skills profile. (Wood, 1997) In support of this theory, Shaw Williams (1994) first claimed that the hospitality industry workforce were uneducated, unmotivated, untrained, unskilled and unproductive (p. 142). Upon further research, the nature of front office work revealed by one side is in terms un-unique (Mullins, 1981; Lashley Morrison, 2000). Mullins and Lashley argue that the technical skills of the hospitality sector have relevance and can be applied to other sectors of the economy. Another dimension of why there is the public perception that the hospit ality industry is regarded as low skilled is because there are no real prerequisite for employment in terms of qualification (Huddlestone and Hirst, 2004). As far as the research of Baum Devine (2007) and Baum (2007) goes the educational attainment of a person is not an influencing factor to undertake the front office job. In terms of front office, the industry has considerable cross-over work of other sectors such as office administration, accounting, and IT systems management, these generic skills tend to overlap each other. In this argument, where is the uniqueness of work skill? By any means the hospitality industry is just borrowing a number of skill forces from different industries, in this case with a lower pay wage and a lower career development opportunity. This theory of unskilled labour in the hospitality industry does not go uncontested, in the forthcoming years after the thesis (Baum, 1996, 2002). Baum questions the validity of hospitality work as a low skilled job universally based solely upon the assumption of westernized, international hospitality work. It may be perceived so in general, but it is not applicable in the developing world whereby the technical demands and skills are lower than those of the developed countries. Another such example of a considerable contest comes from Burns (1997), Burns categorizes the labour force into two, skilled and the unskilled. Burns uses a very distinctive definition of skills in the hospitality for this saying: the different sectors that comprise tourism-as-industry take different approaches to the human resources, and that some of these differencesare due to whether or not the employees have a history of being organized (either in terms of trade unions or staff associations with formalised communication procedures. (p.240) Both these factors are separated by manpower planning paradigns for the manufacturing sector and as for the workforce, it comes in traditional power, organization. The workforce takes control through the use of trade unions and control the supply of labour through apprenticeship and training. Contributing factors worth noting are factors put forth by Seymour (2000) and Warhurst et al (2000), gives an added dimension to the work of hospitality employees. Seymour adds in emotional labour arguing that the added management of emotions as part of the day to day job is the difference between working in fast food as opposed to traditional areas of service work. The added emotional labour is there for the benefit of guest experience and that they are paid to do it. In Baum T. (2007), it is further perceived that there is the need for emotional intelligence (EQ) as defined by Goleman (1998) . . . the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. (p. 317). Explained by Warhurst et al. (2000) and Witz et al. (2003) the added aesthetic labour to the tools of trade is indeed of importance to the hospitality workers, especially to front office staff. In describing aesthetic labour it is the skill required to look, sound and behave in a manner that is required for the job while meeting the expectations of the customers. They have to demonstrate the ability to engage in different aspects with the customers such as cultural, social, and economical matters. This on hand requires a certain level of education to be obtained. What industry wants: employers preferences for training. In the industry, while representatives state that they prefer industry skills and experience above education skills and knowledge, it is only realistic that a mixture of both these qualities are required, which is lacking in the workforce. (Smith Kemmis, 2010). In the hospitality industry most of the training is informal. Only a small portion (14%) of employees has gone through higher education in the respective industry. ( 2-1) The other 86% comes from the private sector and employer training in the industry. It was found out in a study that the National Vocational Qualification curriculum, found out that training in higher educational institutes would not cut it in the industry. (People1st,2009) In the same interview, two interviewees stated that on-the-job training is particularly the way to go in an industry that is interaction based in order for skill development. The focus on experience and skill over education is proved in a study done. vocational education and training (VET) practitioners Both industry groups felt that the most important skills and knowledge for trainers to possess were related to industry rather than education There was a lack of tradition of training in the industries compared with other industries, with relatively new qualifications for most jobs, and managers in the industries were underqualified , meaning it was difficult for them to drive high standards in training. Given these circumstances it is perhaps surprising not that training for the service industries exhibits many challenges, but that it does the job as well as it does. This observation was supported by hospitality employers who acknowledged the difficulties faced particularly by TAFE teachers, and were very ready to make excuses on their behalf. The recession, as in Australia, had provided opportunities for cross-fertilisation among industries as people lost their jobs in one sector and looked to move into other work where the skill set was similar (People1st, 2009). The standard of service in both industries was felt to be lower than required (especially in a situation where customer expectations were continually rising), with both industries also reporting a need for improved management skills. The hospitality industry had a skill shortage in chefs (People1st, 2009). Customer service is paramount in these industries; Maxwell, Watson and Quail (2004, p. 159) point out that for hospitality the customer reigns supreme, and Huddlestone and Hirst (2004, p. 6), for retail, state customer service is becoming the most essential employee skill. In a study of training in the Hilton chain, Maxwell et al. (2004, p. 269) note that a service culture is deeply imbued in organisational structures and practices, and cannot be added on simply by training individual staff. Chapter 3 Research Design and Methodology 3.1 Overview In this chapter of the sample proposal, an explanation on the research methodology and design is written. In the first part of Chapter 3, there will be a brief introduction on the purpose, aims and objectives and benefits of the study. Following that will be a discussion on the research design of the study. Exploratory details such as the population, sample and sampling procedures are discussed. On the third section of the chapter, there will be added explanation on the data collection procedures and data analysis steps. A brief explanation on the questionnaires will be given to give an insight on the questions asked. 3.2 Introduction The purpose of this study is to illustrate the current behaviour conditions of the front office. The information gathered will compose of the nature of front office work, education attainment level, skills, work background, attitudes towards the area of work and plans for the future. By analyzing these areas and acquired from these group of people in the hospitality industry will enable the industry players such as managers, policy and decision makers to get a more personal insight look at the wants, needs and future perspectives of these in demand people. Appropriate changes and more effective strategies in regards to high satisfaction levels can be developed and be used in the industry to decrease labour turnover and low level performances. 3.3 Research Design Population The study is intended to collect data on one of the most important workforce in the hospitality industry; the front office workers. The population of the survey intended will be Front Office workers in the area of Kuala Lumpur. Sample The sample population identified in the survey goes by the different distinct areas of Kuala Lumpur (Table 1). The sampling method that will be used is Cluster sampling. Having already divided them into different location categories, the target sample is then identified as the front office workforce in hotels. Name of Hotel Area/Location JW Marriot Hotel Bukit Bintang Park Royal Kuala Lumpur Bukit Bintang The Ritz Carlton Kuala Lumpur Bukit Bintang The Westin Kuala Lumpur Bukit Bintang Sheraton Imperial Kuala Lumpur Golden Triangle Hilton Kuala Lumpur KL Sentral Le Meridien Kuala Lumpur KL Sentral Ascott Kuala Lumpur KLCC Crowne Plaza Mutiara Kuala Lumpur KLCC Hotel Maya Kuala Lumpur KLCC Hotel Nikko Kuala Lumpur KLCC Mandarin Oriental Kuala Lumpur KLCC Micasa All Suite Hotel KLCC Pacific Regency Hotel Suites Kuala Lumpur KLCC Prince Hotel and Residence KLCC Renaissance Kuala Lumpur Hotel KLCC Shangri-La Hotel Kuala Lumpur KLCC The Gardens Hotel and Residances Mid Valley Palace of the Golden Horses Mines Grand Dorsett Subang Hotel Petaling Jaya Holiday Villa Subang Petaling Jaya Sunway Resort Hotel and Spa Petaling Jaya The Saujana Kuala Lumpur Petaling Jaya Table 1 For this study, a survey will be carried out on all the 5 star hotels in the city of Kuala Lumpur. On identifying the 5 star hotels located around Kuala Lumpur, the works of KL-Hotels.com were used. This will be verified again by Upon identifying the sample population, a sample frame will be created to categorize the hotels into different location categories for the enablement of easier data managing. An invitation will then be sent out to the General Managers of each selected hotel for approval on participating with the survey. Upon approval, the questionnaires will be distributed among the front office staff of the hotels. 3.4 Data Collection Procedure Primary data The data collected from the questionnaire will be the main source of primary data. Secondary data much research has been done regarding the effectiveness of a workforce and how to improve. These sources are highly resourceful and will come in helpful when data analysis is been done. The theories and conclusions can be used to support and disregard some of the findings in this study. The secondary data may come from a number of literature forms such as journal articles, textbooks and written experiences. A formal proposal will be sent out to the General Managers of each of the selected hotels to ensure participation in the survey. Upon approval, the identification of all front office staff is indentified and recorded. As per identifying all the front office workers (night auditors, concierge, bellboy, front office assistant, etc) in the selected hotels, the questionnaire will then be distributed electronically to the head of the front office department; Front Office Manager. After the questionnaire is finished, the questionnaires should be collected and given back for data analysis. The data received will then be analyzed with the help of the SPSS data software. With the help of the SPSS program, bias answers and unreliable answers can be disregarded. As the data is sorted out and conclusions are done, comparisons will be done to reaffirm findings or to oppose them. 3.5 Questionnaire Design The goal of the questionnaire is to collect data from within the front office department. To achieve this, questions pertaining to the nature of the job, the work background, intentions for the future and key skills and attributes will all be posted. In regards to explaining the structure of the questionnaire in sections, there will be 4 sections. The first section of the questionnaire will be in regards to personal details. The second part of the questionnaire will be closed ended questions with choices to choose from. This part of the questionnaire is to get a response from the employees regarding their views on the hospitality industry. The third section of the questionnaire will be about the nature of the front office work, and also to get an inner look to their needs and wants. The fourth and final section is designed to completely give freedom to the respondents with open-ended questions regarding their views on management levels and their thoughts on training and skills in the industry.

Saturday, January 18, 2020

Homelessness In Britain

Try to imagine waking up in a cold shop doorway, dirty and hungry. There's nowhere to wash and you have to beg for three hours before you have enough money to buy yourself a cup of tea, there's also nowhere for you to get warm. It's a terrible thought, but its okay because it will never happen to you, or so you may think. Tom Watts was A wealthy businessman with a devoted wife and two lovely children, he worked in London and often passed homeless people in the street, often chucking them some spare change as he passed, not even giving them a second thought until now. You see, Tom Watts is no longer the big businessman with the big house and the big car, he lived beyond his means and became bankrupt losing his house. Because of all the stress he also lost his wife and children. Now he sleeps wherever he can, this morning he woke up in the London underground he  says † I just take one day at a  time, I never know where I'll be one day to the next†. Tom's only wage is the 65p he gets from every copy of the Big Issue, which is sold for à ¯Ã‚ ¿Ã‚ ½1 – a magazine sold by the homeless. Tom can officially earn up to à ¯Ã‚ ¿Ã‚ ½17 a week before his à ¯Ã‚ ¿Ã‚ ½38-a-week social security is under threat, he says â€Å"The money I earn is not much at all. But if I could just find a place to live I could then go about getting a job and once I'm settled I can go to court, and see about getting to see my kids, but without a place to live it won't happen†. That's where shelter comes in Tom like hundreds of other homeless people are on the waiting list for temporary housing, it gives people a head start. It's not just a hostel where you have a first come first serve basis, while your in temporary housing shelter help you to find a more permanent placement. They also help you to find a work placement and any legal advice you may need. Shelter was launched in 1966 to bring housing problems to everyone's attention and  appeal for money to improve things. In 1970 shelter opened its first housing aid shelter to give people with housing problems or nowhere to live free advice. Tom sells the Big Issue: â€Å"I just want to see my kids† Some of the main reasons for people becoming homeless are job loss, break-up with a partner, heavy debts, drug addiction and even mental illness. The majority of people start off moving round sleeping on friends sofas or floors, but before long you realise you've been there for a few weeks or even months and think you're beginning to out stay you're welcome and can't abuse their hospitality any longer and leave. More than 326,000 people are homeless in Britain, sleeping rough, in hostels or moving from place to place with no home to call there own. Experts believe the problem is extremely bad and is worsening and without the help of charity the problem would rapidly increase.

Friday, January 10, 2020

Reading Comprehension Essay

Reading comprehension is a valuable and necessary tool in the learning process. It allows the reader to expand his vocabulary, understand the text he is reading, and use various strategies as he might need them in order to improve learning. It is necessary because it shapes the reader’s understanding of ideas and words. It assists his ability to make sense of ideas and concepts. It can even affect various parts of public life, such as the political arena. In assessing the reader’s state of reading comprehension, there are three levels: literal, interpretive, and applied. If the reader is not satisfied with his own level of reading comprehension, all is not lost. There are means by which to improve it. These include growing one’s vocabulary, utilizing multiple senses, and changing one’s reading speed. All of these tools serve to advance the learning process. In order for one to understand the value reading comprehension possesses, one must first understand what it is. Reading comprehension is â€Å"the process of understanding or making meaning when reading† (Elish-Piper, 2010). The reader can use what he knows to get a grasp of the material he is reading. For example, a large vocabulary—understanding the meanings of many words—can help someone understand a wide variety of texts. The text can usually be placed into a specific category. For example, a novel about an unsolved crime would be in the category of a mystery. The reader can then place the text into a proper context. For the purposes of our mystery novel, it could be for the reader’s own enjoyment, or perhaps an assignment for a college course. Elish-Piper asserts that â€Å"when the reader is able to connect these three key components,† it is much easier for that person to comprehend what he is reading. If the reader needs to, he can use strategies to help comprehend the text better. Elish-Piper also gives ideas for those strategies. With our mystery novel example, the reader could identify the â€Å"basic elements† of the story, which are present with any novel. These include plot, setting, and the main characters. Putting one’s self in the position of characters in the text could also help. Asking questions periodically is also a positive way of self-checking for knowledge and comprehension of the text. One might ask why this comprehension is so important. The very definition of reading comprehension serves to help answer that question. If the reader does not understand what he is reading, he probably is not gaining anything from it. It would be tantamount to staring at a book written in a foreign language. Learning does not happen by osmosis; it happens through understanding. It also allows us to make sense of ideas and concepts. The wider the variety of texts one has read and comprehended, the more knowledge that person has gained. A person with increased knowledge, therefore, understands more ideas and concepts than he did before. This can impact a wide variety of areas. It can even effect areas of public policy. Politicians pass laws, and these laws are (obviously) comprised of words. In order for these leaders to understand how their legislation will affect their intended group, they have to understand what they are writing and reading. Beyond this, policy itself is sometimes designed to shape the practice of education—and thus reading comprehension itself. Over the past years, policy makers have utilized â€Å"assessment data† in the various field of education, including reading comprehension, for â€Å"education purposes† (Moskowitz & Stephens, 2004). In supplement to policy makers, educators have their own views on reading comprehension. There are three levels of reading comprehension (Gambrell, Morrow, & Pressley, 2007). The first level is â€Å"literal. † Literal reading comprehension is the understanding of the base of what is in the text. It is the most basic level and includes items that are generally not left up to interpretation. These can include names, dates, places, and the like. The second level of reading comprehension is â€Å"interpretive. † This type of reading comprehension is not concerned so much with what is actually present, but rather, what one can gather. Reading between the lines and drawing from the reader’s own knowledge, and answering subjective questions, helps. Finally, the third and most advanced level of reading comprehension is â€Å"applied. † Bluntly, this level allows the reader to utilize what is present in the text, make sense of it using context clues, and then using the knowledge gained to learn and understand concepts and ideas outside the scope of the text at hand. Perhaps the reader is not satisfied with his level of reading comprehension. All is not lost; there are means to improve. The most obvious way to improve reading comprehension is to grow one’s vocabulary. It is never too late to learn new words. However, there is more that one can do than the obvious. Using multiple senses is an out-of-the-box way to understand new material. Combining visual and auditory senses is a helpful way to increase comprehension (Woolley, 2010). The reader can use his imagination to set the scene in the text and then read the text aloud or listen to an audio book. Making an outline of the crucial points of the text and then reading that aloud is another way to reiterate key points. Moreover, reading slowly with a purpose as opposed to reading for speed is another way to be sure the reader understands details (Newkirk, 2010). â€Å"Slowing down,† â€Å"memorizing,† and â€Å"savoring passages† are steps in this beneficial process. No matter one’s level of education, reading comprehension is an invaluable tool for success in life. Once a reader understands what reading comprehension is, he can assess his level of comprehension, and then take one or more of a large number of steps to increase his ability. This, in turn, will help him be able to make sense of the world around him, and thus, put himself in a better position to succeed with whatever he does. References Elish-Piper, L. (2010). Understanding reading comprehension: Information and ideas for parents about reading comprehension. Illinois Reading Council Journal, 38 (3). 49-52. Gambrell, L. B. , Morrow, L. M. , & Pressley, M. (2007). Best practices in literacy instruction. New York, NY: Guilford Press. Moskowitz, J. H. & Stephens, M. (2004). Comparing learning outcomes: International assessments and education policy. London: RoutledgeFalmer. Newkirk, T. (2010, March). The case for slow reading. Educational Leadership, 67 (6). 6. Woolley, G. (2010, June). Developing reading comprehension: Combining visual and verbal cognitive processes. Australian Journal of Language & Literacy, 33 (2). 108-125.